Terms & Conditions

The following are the terms and conditions governing services provided by Precious Pets. If you need any clarification or have a query then please do not hesitate to contact us at Precious Pets.

By making a booking with us you accept the terms and conditions set out in this document.

Payment Terms and Conditions

All fees must be paid in full prior to your pets going home. Payment can be made by cash, card or electronic bank transfer. We no longer accept payment by cheque.

Special Offer Terms and Conditions

Sharing discounts will apply to 2nd and subsequent pets from the same household sharing the same accommodation. The first pet in each kennel or cat pen will be at the normal rate. Discounts will apply to lowest cost dogs first. Pets not from the same household may not share accommodation.

Late drop off and early pick up discounts only apply to the first full paying pet in each kennel or pen.

New customer introductory offer only applies to customers who are booking for the first time and have not had a pet stay at Precious Pets previously. The introductory offer only applies to the boarding fees for the first booking made whether or not the booking is taken up.

Pet Boarding Terms and Conditions

Proof that pets have current and up to date vaccinations must be provided on arrival for each stay at Precious Pets. This will normally be in the form of a vaccination record card issued by a Vet. Precious Pets also require all dogs to be vaccinated against Canine Bronchitis, also known as Kennel Cough. This must have been given at least 14 days prior to arrival. These vaccinations provide protection for your pet and all the other pets staying at Precious Pets. 

The health and wellbeing of your pet is paramount. We will endeavour to consult you should your pet be in need of Veterinary attention, but in the event we are unable to contact you in a timely way or in our opinion your pet is in need of emergency treatment we reserve the right to contact a Veterinary Surgeon directly. We will attempt to contact your own Vet in the first instance. Any treatments, medicines or special diets shall be at the absolute discretion of the Veterinary Surgeon and will be chargeable to you.

Whilst every care will be given to your pets, all animals are accommodated at your own risk and Precious Pets cannot be held liable for any illness, injury, loss or damage to any animal however caused.

Any items such as beds, bedding or toys that arrive with your pet or are subsequently brought into your pets’ accommodation are left entirely at the owners risk. Precious Pets cannot accept any responsibility for the damage or loss of any item left with your pets however caused. We reserve the right to remove any item that we consider to be dangerous in any way.